Refund policy
RETURNS & REFUNDS
We hope you love your SHARMA purchase. If you change your mind, you may request a return within 14 days of receiving your order.
RETURNS
To request a return, please contact us at info@sharmaofficial.com within 14 days of receiving your order and provide your order number.
You do not need to provide a reason for your return.
Once you have notified us of your return, the item must be sent back without undue delay and no later than 14 days from the date you notified us.
Please contact us before sending any item back so that we can provide you with the relevant return instructions.
Returns should be sent to:
SHARMA Ofc
Via Domenico Lupatelli 56
00149 Roma
Italy
RETURN CONDITIONS
Returned items should be:
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In their original condition
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Unworn and unused, other than what is reasonably necessary to inspect the item
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Returned with all original tags, accessories and packaging where applicable
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Accompanied by the order number or proof of purchase
Customers may inspect an item in the same way they reasonably would in a physical store. If an item has been handled beyond what is necessary to establish its nature, characteristics and functionality, and this results in a reduction in value, SHARMA reserves the right to make an appropriate deduction from the refund where permitted by law.
RETURN SHIPPING COSTS
Return shipping costs are the responsibility of the customer, unless the item received is faulty, damaged, incorrect or otherwise covered by applicable consumer protection law.
We strongly recommend using a tracked and insured shipping service and keeping your proof of postage until your return has been completed.
SHARMA cannot be held responsible for returned items that are lost or damaged while being shipped back to us.
REFUNDS
Once your return has been received and inspected, we will notify you regarding your refund.
Approved refunds will be issued to the original payment method.
For orders covered by European Union consumer law, the refund will include the price paid for the returned goods and the cost of the standard delivery option originally offered by SHARMA.
If you selected a more expensive delivery method, such as express shipping, any additional amount paid above the cost of standard delivery will not be refunded.
SHARMA may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back, whichever occurs first.
Where EU consumer law applies, refunds will be processed within 14 days of being notified of your decision to withdraw, subject to the conditions above.
After your refund has been issued by SHARMA, please allow approximately 5–10 business days for the funds to appear in your account, depending on your bank, card issuer or payment provider.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives.
If your item is damaged, defective, incorrect or not as described, please contact us as soon as possible at info@sharmaofficial.com, including:
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Your order number
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A description of the issue
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Photographs clearly showing the item and the issue
We will assess the problem and, where appropriate, arrange a replacement, repair or refund in accordance with applicable consumer law.
If the item is confirmed to be faulty, damaged or incorrect, you will not be responsible for the reasonable cost of returning it.
Your statutory rights in relation to faulty or non-conforming goods are not limited by the 14-day change-of-mind return period.
EXCHANGES
We do not currently offer direct exchanges.
If you would like a different item, style or colour, please return the original item in accordance with this policy and place a new order.
PERSONALISED & CUSTOM ITEMS
Products that have been personalised, customised or made specifically to your requirements cannot normally be returned because you have changed your mind.
This does not affect your rights if the personalised or customised item is faulty, damaged, incorrect or has not been produced according to your order.
SALE ITEMS
Items purchased during a sale or with a promotional discount remain subject to applicable statutory consumer return rights.
EUROPEAN UNION RIGHT OF WITHDRAWAL
If your order is covered by European Union consumer law, you have the right to withdraw from your online purchase within 14 days of receiving the goods, without having to provide a reason.
The customer is responsible for the direct cost of returning the goods, provided that this has been communicated before purchase.
Nothing in this Returns & Refunds Policy limits or excludes any rights you may have under applicable consumer protection law.
CONTACT
For any questions regarding returns or refunds, please contact: